SDC Holidays
Terms & Conditions
These terms explain bookings made through SDC Holidays. Please read them together with your written quotation, booking confirmation and the terms of the airlines, hotels, cruise lines and other travel providers supplying your trip.
1. Our role and your booking
We arrange travel services and identify the relevant provider in your quotation or booking documents. Where we act as an agent, the provider supplies the service under its own terms. If we supply a service directly, this will be stated in your booking documents. An enquiry or online quote request is not a confirmed booking. Please check availability, inclusions and all applicable terms before accepting a quotation.
2. Quotes, prices and availability
Prices and availability may change before confirmation. Your written quotation specifies the currency, inclusions, exclusions, applicable taxes and any validity period. Unless stated otherwise, website prices are in Australian dollars. ‘From’ prices depend on the departure, room type, occupancy and availability; a website price is not a guarantee of a confirmed fare or rate.
3. Deposits and payment
The deposit, balance due date and payment arrangements for your trip will be set out in writing before you confirm. Please pay by the stated deadlines, as providers may release reservations or cancel services if payment is late. Any payment surcharge or agency service fee will be disclosed before you agree to pay. Paying a deposit does not replace a written booking confirmation.
4. Traveller details and documents
You are responsible for providing accurate traveller names matching passports, contact details and any information needed to arrange the booking. Check your confirmation promptly and tell us about any errors. Travellers must obtain valid passports, visas, transit permissions and any required health documents. Entry rules vary by destination and nationality; confirm requirements with the relevant authorities before departure. Visa assistance does not guarantee approval or entry.
5. Changes, cancellations and refunds
Request any change or cancellation in writing. Applicable provider conditions, availability and any previously disclosed agency fees determine the costs and refund eligibility. Some fares and rates are non-refundable or have change restrictions. We will explain the applicable conditions before confirmation and help request any refund due. Refund timing may depend on the provider; your rights under Australian Consumer Law remain unaffected.
6. Changes by travel providers
Providers may change schedules, accommodation, routes or services, including due to weather or operational disruption. If notified, we will communicate material changes and assist with available alternatives or refunds under the relevant terms and applicable law. Do not assume a replacement service or additional expense is covered without checking first.
7. Insurance, health and special requirements
We strongly recommend suitable travel insurance covering your circumstances, cancellation, medical costs and disruption. Read the policy exclusions and cover limits carefully. Seek appropriate medical advice and check official travel advice before travelling. Tell us about accessibility needs, dietary requirements or other special requests before booking. Requests are subject to provider confirmation and are not guaranteed unless confirmed in writing.
8. Itineraries and external offers
Suggested itineraries and website descriptions are indicative until your booking documents confirm the services included. Photos may be illustrative and may not show the exact room, vessel or service booked. External supplier links lead to offers governed by that supplier’s terms; clicking a link does not create a booking with SDC Holidays.
9. Consumer rights and responsibility
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under Australian Consumer Law. Each provider is responsible for the services it supplies, and we remain responsible for our own obligations. Any entitlement to a remedy depends on the circumstances, applicable law and the booking terms; these terms do not remove statutory rights.
10. Questions and complaints
If a problem arises during travel, contact the local provider and us as soon as practical so that assistance can be arranged. For booking questions or complaints, contact booking@sdctravel.com.au or +61 2 9838 0707 with your booking reference and details. We will review your concern and liaise with the relevant provider where appropriate.
11. Privacy and updates
Our Privacy Policy separately explains how personal information is handled. These terms may be updated for future bookings. Keep a copy of the terms, quotation and provider conditions supplied when you confirm your trip; later website changes do not automatically change an existing booking.